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Functional Specification: Live Admin Support (LogRocket Integration)

Status: Ready to Enable (Scaffolded) Date: November 17, 2025 Feature Owner: Support / Admin Priority: Medium Implementation Status: Complete (Scaffold Mode - Awaiting Activation)

1. 🎯 Executive Summary

This document specifies the integration of LogRocket, a third-party session replay and co-browsing platform, to enable ChainAlign support staff to provide live, "over-the-shoulder" customer support in a secure and compliant manner.

Key Decision: This is a "Buy, Not Build" solution. Building an internal session replay or impersonation system would:

Require 6+ months of development effort
Introduce significant compliance risk (SOC2/GDPR violations)
Create audit trail gaps that would fail security reviews

LogRocket provides:

✅ SOC2/GDPR compliant out-of-the-box
✅ Built-in PII redaction and data security
✅ Full audit trails of admin access
✅ Session replay and live co-browsing
✅ No impersonation (admins always authenticated as themselves)

Implementation Approach: The system has been implemented using a "scaffold now, enable later" pattern. All code is in place but commented out (TODO blocks) until:

LogRocket subscription is activated
Data Processing Agreement (DPA) is signed
PII redaction is configured in LogRocket dashboard
Consent management is implemented

This allows us to enable the feature with zero code changes - just uncomment TODO blocks and set environment variables.

2. 📈 Goals & Objectives

Primary Goal

Reduce customer support resolution time by 50% by allowing support staff to view user sessions (replay or live) without building risky impersonation features.

Objectives

Objective 1: Secure SDK Integration Integrate the LogRocket SDK into the ChainAlign frontend with proper initialization, user identification, and PII redaction.

Objective 2: Admin Support Tooling Provide admins with a UI and API to request live co-browse sessions and view session recordings.

Objective 3: Compliance-First Design Ensure 100% of PII and sensitive customer data is redacted before transmission to LogRocket, maintaining SOC2/GDPR compliance.

Objective 4: Audit Trail Log all admin support actions (session access, co-browsing requests) with admin identity, timestamp, and reason.

Non-Goals

❌ Building an internal session replay system
❌ User impersonation features (high compliance risk)
❌ Recording sessions without user awareness
❌ Storing session data in ChainAlign infrastructure (LogRocket handles this)

3. 🏛️ Architectural Overview

System Architecture

┌─────────────────────────────────────────────────────────────┐
│                    ChainAlign Frontend                      │
│  ┌─────────────────────────────────────────────────────┐   │
│  │  AuthContext (User Authentication)                   │   │
│  │    └─> initLogRocket() - SDK initialization         │   │
│  │    └─> identifyUser() - Link session to user        │   │
│  └─────────────────────────────────────────────────────┘   │
│                           │                                  │
│                           │ (Sends session data)            │
│                           ▼                                  │
│  ┌─────────────────────────────────────────────────────┐   │
│  │  LogRocket SDK (logrocket npm package)              │   │
│  │    - Captures user interactions                      │   │
│  │    - Redacts PII (inputs, network, DOM)             │   │
│  │    - Streams to LogRocket cloud                      │   │
│  └─────────────────────────────────────────────────────┘   │
└─────────────────────────────────────────────────────────────┘
                           │
                           │ (HTTPS, encrypted)
                           ▼
┌─────────────────────────────────────────────────────────────┐
│                    LogRocket Cloud                          │
│  - Stores session recordings (encrypted at rest)            │
│  - Applies PII redaction rules                              │
│  - Provides admin dashboard for viewing sessions            │
│  - Maintains audit trail of admin access                    │
└─────────────────────────────────────────────────────────────┘
                           │
                           │ (Admin accesses via web dashboard)
                           ▼
┌─────────────────────────────────────────────────────────────┐
│              ChainAlign Admin Support Panel                 │
│  (Optional - admins can use LogRocket dashboard directly)   │
│  ┌─────────────────────────────────────────────────────┐   │
│  │  AdminSupportPanel.jsx                              │   │
│  │    - Request live co-browse URL                      │   │
│  │    - View recent session recordings                  │   │
│  │    - Log audit trail of access                       │   │
│  └─────────────────────────────────────────────────────┘   │
│                           │                                  │
│                           ▼                                  │
│  ┌─────────────────────────────────────────────────────┐   │
│  │  Backend API: /api/support/*                        │   │
│  │    POST /request-live-session                        │   │
│  │    GET  /sessions/:userId                            │   │
│  │    POST /track-access                                │   │
│  │    GET  /status                                      │   │
│  └─────────────────────────────────────────────────────┘   │
│                           │                                  │
│                           ▼                                  │
│  ┌─────────────────────────────────────────────────────┐   │
│  │  SupportSessionService.js                           │   │
│  │    - Wraps LogRocket API calls                       │   │
│  │    - Logs audit trail                                │   │
│  └─────────────────────────────────────────────────────┘   │
└─────────────────────────────────────────────────────────────┘

Components

Frontend

logRocketInit.js - SDK initialization and configuration
piiRedaction.js - PII redaction utilities and helpers
AuthContext.jsx - Integrates LogRocket user identification
AdminSupportPanel.jsx - Admin UI for support operations

Backend

SupportSessionService.js - LogRocket API wrapper service
support.js - Express routes for admin support actions
server.js - Route registration at /api/support

Data Flow

Session Recording

User Action → LogRocket SDK → PII Redaction → LogRocket Cloud

Admin Access (Dashboard)

Admin → LogRocket Dashboard → Search User → View Session → Audit Log

Admin Access (ChainAlign Panel)

Admin → AdminSupportPanel → POST /api/support/request-live-session
      → SupportSessionService → LogRocket API → Session URL
      → Admin Opens URL → Joins Live Session → Audit Log

4. 📋 Functional Requirements

FR1: SDK Installation & Initialization

FR1.1: The logrocket npm package must be installed in the frontend workspace.

FR1.2: LogRocket.init() must be called once when the app loads, before any user authentication.

FR1.3: Initialization must be conditional:

Only run if VITE_LOGROCKET_APP_ID is set in environment variables
Gracefully degrade if not configured (console log, no errors)

FR1.4: Initialization must configure:

Network request/response sanitization (redact Authorization headers, API keys)
Console log sanitization (hide debug logs in production)
DOM input sanitization (mask all input fields by default)

Acceptance Criteria:

LogRocket SDK loads without blocking page render
Console shows "[LogRocket] Initialized successfully" when enabled
Console shows "[LogRocket] Not enabled" when VITE_LOGROCKET_APP_ID is missing
No JavaScript errors if LogRocket is disabled

Implementation Status: ✅ Complete (in scaffold mode)

FR2: User Identification

FR2.1: When a user authenticates (via Firebase), LogRocket.identify() must be called with:

user.uid (Firebase UID) as the primary identifier
user.email
user.displayName
user.tenantId (for tenant-level filtering)
user.roles (for filtering admin vs. user sessions)

FR2.2: Identification must occur in the AuthContext after the user profile is fetched from the backend.

FR2.3: If user authentication fails, LogRocket should not be identified (anonymous session).

Acceptance Criteria:

LogRocket dashboard shows user email in session list
Admins can search for sessions by user email
Tenant ID is visible in session metadata
User role (admin/user) is visible in session metadata

Implementation Status: ✅ Complete (in scaffold mode)

FR3: PII & Data Redaction (CRITICAL COMPLIANCE REQUIREMENT)

FR3.1 (Dashboard Configuration): In the LogRocket dashboard, the following must be enabled:

Input Redaction - Hide all form input values
Network Redaction - Hide request/response bodies containing PII

FR3.2 (Code-Level Redaction): All sensitive UI components must be tagged with data-lr-hide="true":

Socratic Inquiry Engine panels
Reasoning chains (Chain-of-Thought)
Financial forecasts and projections
User profile pages
Settings pages with API keys
Any component displaying proprietary algorithms

FR3.3 (Network Sanitization): The LogRocket SDK must be configured to redact:

Authorization headers
X-API-Key headers
URL query parameters: api-key, token, secret
Response fields: ssn, creditCard, password, apiKey

FR3.4 (ChainAlign-Specific Sanitization): Custom redaction for ChainAlign domain fields:

socratic_reasoning
reasoning_chain
revenue_forecast
cost_projection
supplier_pricing
demand_forecast

Acceptance Criteria:

Form inputs show as *** in LogRocket session replay
API responses do not show sensitive fields in network tab
Socratic Inquiry panels are completely hidden (black box)
Financial numbers are redacted in session replay
Console logs do not show PII

Implementation Status: ✅ Complete (utilities and configuration provided)

FR4: Admin Support API

FR4.1: Request Live Co-Browse Session

Endpoint: POST /api/support/request-live-session

Request Body:

{
  "userId": "user-uuid",
  "reason": "User reported issue with constraint validation"
}

Response:

{
  "url": "https://app.logrocket.com/...",
  "userId": "user-uuid",
  "adminId": "admin-uuid",
  "requestedAt": "2025-11-17T10:00:00Z"
}

Authorization: Requires admin role (verified by requireAdmin middleware)

Audit: Logs admin ID, user ID, reason, and timestamp to audit trail

Acceptance Criteria:

Endpoint returns valid LogRocket session URL
Returns 403 if non-admin attempts to access
Returns 503 if LogRocket is not enabled
Audit log entry is created in database

FR4.2: Retrieve User Sessions

Endpoint: GET /api/support/sessions/:userId?limit=10

Response:

{
  "sessions": [
    {
      "id": "session-id",
      "userId": "user-uuid",
      "createdAt": "2025-11-17T09:00:00Z",
      "duration": 1800,
      "url": "https://app.logrocket.com/..."
    }
  ],
  "total": 25
}

Acceptance Criteria:

Returns up to 50 most recent sessions
Sessions are sorted by creation date (newest first)
Returns empty array if user has no sessions
Returns 503 if LogRocket is not enabled

FR4.3: Track Admin Access (Audit Trail)

Endpoint: POST /api/support/track-access

Request Body:

{
  "sessionId": "logrocket-session-id",
  "userId": "user-uuid",
  "action": "viewed",
  "reason": "Investigating issue #123"
}

Purpose: Creates a compliance audit trail when an admin accesses a user session.

Acceptance Criteria:

Audit log entry is created in database
Log includes admin ID, user ID, session ID, action, reason, and timestamp
Returns audit log ID in response

FR4.4: Check Support Status

Endpoint: GET /api/support/status

Response:

{
  "enabled": true,
  "appId": "abc123/chainalign",
  "features": {
    "sessionReplay": true,
    "liveCoBrowse": true
  }
}

Purpose: Allows UI to conditionally show/hide support features based on configuration.

Acceptance Criteria:

Returns enabled: false if LogRocket is not configured
Does not require admin authorization (any authenticated user can check)

Implementation Status: ✅ Complete (all endpoints implemented)

FR5: Admin Support UI Panel

FR5.1: A React component (AdminSupportPanel.jsx) must be created for admins to:

Request live co-browse URLs for specific users
View recent session recordings for a user
See compliance notices and warnings

FR5.2: The panel must be feature-flagged:

Only visible when VITE_ENABLE_LIVE_SUPPORT=true
Shows a "Feature Not Enabled" message when disabled

FR5.3: The panel must display:

User ID input field (UUID)
Reason input field (for audit log)
"Request Live Session" button
"View Recent Sessions" button
Generated session URL (with copy button)
Compliance warning about user consent

Acceptance Criteria:

Panel is only accessible by admins
Shows disabled state when LogRocket is not enabled
Displays generated session URL in copyable format
Shows error messages for failed requests
Displays list of recent sessions with links

Implementation Status: ✅ Complete

5. 🔒 Non-Functional Requirements (NFRs)

NFR-1: Performance

Requirement: The LogRocket SDK must not negatively impact page load time or Time To Interactive (TTI).

Acceptance Criteria:

LogRocket SDK loads asynchronously (non-blocking)
TTI degradation < 100ms
Lighthouse performance score remains ≥ 90

Implementation: LogRocket SDK is initialized in a separate useEffect hook with no dependencies, ensuring it doesn't block render.

Requirement: The LogRocket integration must comply with GDPR Article 28 (Processor Requirements) and Article 25 (Data Protection by Design).

Acceptance Criteria:

LogRocket added to public sub-processors list in Privacy Policy
Data Processing Agreement (DPA) signed with LogRocket
User consent obtained before initializing LogRocket SDK
PII redaction enabled at multiple layers (SDK, dashboard, code)
Users can request deletion of their session data (via LogRocket GDPR tools)

Implementation:

DPA signing is a prerequisite for enabling LogRocket (documented in setup guide)
PII redaction utilities provided (piiRedaction.js)
Future: Integrate with Consent Management System (Phase 2)

NFR-3: SOC2 Compliance

Requirement: The support system must satisfy SOC2 Trust Service Criteria for security, availability, and confidentiality.

Acceptance Criteria:

CC6.1 (Audit Trail): All admin support actions are logged with identity, timestamp, and reason
CC6.6 (Data Confidentiality): PII is redacted before transmission to LogRocket
CC6.7 (Access Controls): Only admins with proper roles can access support features
CC7.2 (System Monitoring): Failed support requests are logged and alerted

Implementation:

requireAdmin middleware enforces role-based access control
SupportSessionService logs all actions to backend logger
PII redaction enforced at SDK configuration level

NFR-4: Availability & Resilience

Requirement: If LogRocket is unavailable, the ChainAlign application must continue to function normally.

Acceptance Criteria:

LogRocket SDK failures do not crash the app
Admin panel shows "Service Unavailable" error instead of crashing
Users can still use ChainAlign even if LogRocket is down

Implementation:

All LogRocket calls are wrapped in try/catch blocks
isEnabled() checks prevent API calls when LogRocket is not configured
Frontend gracefully degrades to disabled state

6. 🗄️ Schema & API

Database Schema

No new database tables required. All session data is stored in LogRocket's cloud infrastructure.

Audit Trail: Admin support actions will be logged to the existing audit_logs table (if implemented) with the following structure:

-- Existing audit_logs table (no changes needed)
CREATE TABLE audit_logs (
  id UUID PRIMARY KEY DEFAULT uuid_generate_v4(),
  action VARCHAR(255) NOT NULL,
  actor_id UUID NOT NULL,
  actor_type VARCHAR(50) NOT NULL,
  target_id UUID,
  target_type VARCHAR(50),
  metadata JSONB,
  created_at TIMESTAMP DEFAULT NOW()
);

Example audit log entry:

{
  "action": "ADMIN_SUPPORT_SESSION_REQUESTED",
  "actor_id": "admin-uuid",
  "actor_type": "admin",
  "target_id": "user-uuid",
  "target_type": "user",
  "metadata": {
    "reason": "User reported issue with constraint validation",
    "sessionUrl": "https://app.logrocket.com/..."
  }
}

Environment Variables

Backend (`backend/.env`)

# LogRocket Support System
LOGROCKET_APP_ID=abc123/chainalign
LOGROCKET_API_KEY=lr_api_xxxxxxxxx

Frontend (`frontend/.env`)

# LogRocket Support System
VITE_LOGROCKET_APP_ID=abc123/chainalign
VITE_ENABLE_LIVE_SUPPORT=true

7. 🚀 Implementation Plan

Phase 1: Scaffolding (✅ Complete)

Goal: Implement all code with TODO blocks, ready to enable with zero code changes.

Tasks:

Install LogRocket npm package (commented in package.json)
Create logRocketInit.js with SDK initialization
Create piiRedaction.js with redaction utilities
Integrate initLogRocket() and identifyUser() in AuthContext
Create SupportSessionService.js backend service
Create /api/support routes
Create AdminSupportPanel.jsx UI component
Add environment variable placeholders to .env.example
Write setup documentation

Deliverables:

All code in place, commented with TODO blocks
Setup guide in docs/support-system-setup.md
FSD in docs/website/docs/architecture/functional-specifications/

Phase 2: Activation (Future - When LogRocket Subscription is Active)

Goal: Enable LogRocket with minimal effort.

Prerequisites:

LogRocket account created
LogRocket DPA signed
PII redaction configured in LogRocket dashboard
Environment variables set

Tasks:

Install LogRocket: npm install logrocket --workspace=frontend
Uncomment all TODO blocks in:
- frontend/src/lib/logRocketInit.js
- backend/src/services/SupportSessionService.js (optional)
Set environment variables in production .env
Restart frontend and backend
Test session recording with a test user
Verify PII redaction in LogRocket dashboard
Train support team on using LogRocket dashboard

Estimated Effort: 2 hours

Phase 3: Compliance Integration (Future)

Goal: Integrate with Consent Management System for GDPR compliance.

Tasks:

Implement ConsentService.checkConsent('analytics') check before initLogRocket()
Update Privacy Policy to list LogRocket as a sub-processor
Add cookie banner notice for session recording
Implement user opt-out mechanism

Estimated Effort: 1 week

Phase 4: Advanced Features (Future)

Goal: Enhance support workflow with automation.

Tasks:

Auto-attach session URL to support tickets when user reports bug
Deep-link from support ticket to LogRocket session
Slack integration: notify support team when user reports issue
Dashboard widget: show "Active Support Sessions" count

Estimated Effort: 2 weeks

8. 🧪 Testing & Validation

Test Plan

Unit Tests

logRocketInit.js: Test SDK initialization with/without app ID
piiRedaction.js: Test redaction functions (emails, phones, credit cards)
SupportSessionService.js: Test API wrapper methods
AdminSupportPanel.jsx: Test form submission and error handling

Integration Tests

Test LogRocket SDK initialization on app load
Test user identification after authentication
Test admin panel API calls
Test PII redaction in session replay

Manual QA Checklist

9. 🔐 Security & Compliance Checklist

Security

LogRocket SDK loaded over HTTPS
API keys stored in environment variables (not in code)
Admin endpoints protected by requireAdmin middleware
Session URLs expire after 24 hours (LogRocket default)
No PII in console logs (use safeLog() utility)

DPA signed with LogRocket
LogRocket listed in Privacy Policy sub-processors section
User consent obtained before initializing SDK
Users can request deletion of session data
PII redaction enabled in LogRocket dashboard

SOC2

All admin actions logged to audit trail
Access controls enforced (admin-only)
PII redacted before transmission
Failed requests logged for monitoring
Incident response plan includes LogRocket access revocation

10. 📊 Success Metrics

Support Efficiency

Metric: Average time to resolve support ticket
Target: Reduce from 24 hours to 12 hours (50% improvement)
Measurement: Track in support ticket system

Session Coverage

Metric: Percentage of support tickets with attached session replay
Target: 80% of tickets have session URL attached
Measurement: Support ticket metadata

Compliance

Metric: Number of PII exposure incidents
Target: Zero incidents
Measurement: Security audit logs

User Satisfaction

Metric: CSAT score for support interactions
Target: Increase from 4.2 to 4.5 (out of 5)
Measurement: Post-support survey

11. 🚨 Risks & Mitigations

Risk 1: PII Exposure

Risk: Session recordings accidentally capture unredacted PII, violating GDPR.

Likelihood: Medium Impact: High (legal liability, user trust loss)

Mitigation:

Enable PII redaction in LogRocket dashboard before activation (blocker)
Use data-lr-hide on all sensitive components
Conduct manual audit of first 10 session recordings
Set up automated alerts for PII detection (LogRocket enterprise feature)

Risk 2: LogRocket Service Outage

Risk: LogRocket cloud is unavailable, preventing support operations.

Likelihood: Low Impact: Medium (support efficiency degraded)

Mitigation:

Graceful degradation: App continues to work if LogRocket is down
Fallback: Admins can ask users to screen-share via Zoom
SLA: LogRocket enterprise plan guarantees 99.9% uptime

Risk 3: Unauthorized Admin Access

Risk: Admin abuses access to view user sessions without justification.

Likelihood: Low Impact: High (privacy violation, compliance breach)

Mitigation:

Require reason field for all support requests (logged to audit trail)
Periodic audit of admin access logs
Role-based access control: Only "Support Admin" role can access
Automated alerts for excessive session access (>10 per day)

Risk 4: Vendor Lock-In

Risk: Switching from LogRocket to another tool is difficult.

Likelihood: Low Impact: Medium (migration effort, cost)

Mitigation:

All LogRocket calls abstracted behind SupportSessionService.js
Environment variable configuration allows easy toggling
Alternative tools (FullStory, Hotjar) have similar APIs

12. 📚 References

External Documentation

LogRocket Documentation: https://docs.logrocket.com
LogRocket PII Redaction: https://docs.logrocket.com/docs/redaction
LogRocket GDPR Compliance: https://logrocket.com/gdpr

Internal Documentation

Setup Guide: docs/support-system-setup.md
PII Redaction Utilities: frontend/src/lib/piiRedaction.js
Admin Support API: backend/src/routes/support.js

FSD: Compliance by Design
FSD: AI Compliance and Trust Layer
FSD: Secrets Management (Infisical)

13. 🎓 Appendix: Why Not Build This Ourselves?

Effort Estimate for Internal Session Replay

If we were to build this feature internally, we would need:

Session Recording Infrastructure
- WebSocket server for real-time streaming
- S3 storage for session recordings
- Video encoding/compression
- DOM snapshot diffing algorithm
- Effort: 6 weeks
PII Redaction Engine
- Input field masking
- Network request sanitization
- DOM text redaction
- Regex-based PII detection
- Effort: 4 weeks
Admin Dashboard
- Session search and filtering
- Video player UI
- Live co-browsing (WebRTC)
- Session sharing and permissions
- Effort: 8 weeks
Compliance & Audit
- SOC2 audit preparation
- GDPR data retention policies
- Incident response procedures
- Effort: 4 weeks

Total Estimated Effort: 22 weeks (5.5 months)

Total Estimated Cost:

Developer time: 5.5 months × $15,000/month = $82,500
Infrastructure: $500/month × 6 months = $3,000
Total: $85,500

LogRocket Cost:

Team Plan: $249/month = $2,988/year
Savings: $82,512 in year 1

Conclusion: Buy LogRocket. It's a no-brainer.

14. ✅ Approval & Sign-Off

Role	Name	Status	Date
Engineering Lead	TBD	✅ Approved	2025-11-17
Security Officer	TBD	⏳ Pending	-
Legal / Compliance	TBD	⏳ Pending	-
Product Owner	TBD	⏳ Pending	-

Next Steps:

Security review of PII redaction implementation
Legal review of LogRocket DPA
Budget approval for LogRocket subscription
Activation plan finalization

End of Functional Specification

1. 🎯 Executive Summary​

2. 📈 Goals & Objectives​

Primary Goal​

Objectives​

Non-Goals​

3. 🏛️ Architectural Overview​

System Architecture​

Components​

Frontend​

Backend​

Data Flow​

4. 📋 Functional Requirements​

FR1: SDK Installation & Initialization​

FR2: User Identification​

FR3: PII & Data Redaction (CRITICAL COMPLIANCE REQUIREMENT)​

FR4: Admin Support API​

FR5: Admin Support UI Panel​

5. 🔒 Non-Functional Requirements (NFRs)​

NFR-1: Performance​

NFR-2: GDPR Compliance​

NFR-3: SOC2 Compliance​

NFR-4: Availability & Resilience​

6. 🗄️ Schema & API​

Database Schema​

Environment Variables​

Backend (backend/.env)​

Frontend (frontend/.env)​

7. 🚀 Implementation Plan​

Phase 1: Scaffolding (✅ Complete)​

Phase 2: Activation (Future - When LogRocket Subscription is Active)​

Phase 3: Compliance Integration (Future)​

Phase 4: Advanced Features (Future)​

8. 🧪 Testing & Validation​

Test Plan​

Unit Tests​

Integration Tests​

Manual QA Checklist​

9. 🔐 Security & Compliance Checklist​

Security​

GDPR​

SOC2​

10. 📊 Success Metrics​

Support Efficiency​

Session Coverage​

Compliance​

User Satisfaction​

11. 🚨 Risks & Mitigations​

Risk 1: PII Exposure​

Risk 2: LogRocket Service Outage​

Risk 3: Unauthorized Admin Access​

Risk 4: Vendor Lock-In​

12. 📚 References​

External Documentation​

Internal Documentation​

Related FSDs​

13. 🎓 Appendix: Why Not Build This Ourselves?​

Effort Estimate for Internal Session Replay​

14. ✅ Approval & Sign-Off​

1. 🎯 Executive Summary

2. 📈 Goals & Objectives

Primary Goal

Objectives

Non-Goals

3. 🏛️ Architectural Overview

System Architecture

Components

Frontend

Backend

Data Flow

4. 📋 Functional Requirements

FR1: SDK Installation & Initialization

FR2: User Identification

FR3: PII & Data Redaction (CRITICAL COMPLIANCE REQUIREMENT)

FR4: Admin Support API

FR5: Admin Support UI Panel

5. 🔒 Non-Functional Requirements (NFRs)

NFR-1: Performance

NFR-2: GDPR Compliance

NFR-3: SOC2 Compliance

NFR-4: Availability & Resilience

6. 🗄️ Schema & API

Database Schema

Environment Variables

Backend (`backend/.env`)

Frontend (`frontend/.env`)

7. 🚀 Implementation Plan

Phase 1: Scaffolding (✅ Complete)

Phase 2: Activation (Future - When LogRocket Subscription is Active)

Phase 3: Compliance Integration (Future)

Phase 4: Advanced Features (Future)

8. 🧪 Testing & Validation

Test Plan

Unit Tests

Integration Tests

Manual QA Checklist

9. 🔐 Security & Compliance Checklist

Security

GDPR

SOC2

10. 📊 Success Metrics

Support Efficiency

Session Coverage

Compliance

User Satisfaction

11. 🚨 Risks & Mitigations

Risk 1: PII Exposure

Risk 2: LogRocket Service Outage

Risk 3: Unauthorized Admin Access

Risk 4: Vendor Lock-In

12. 📚 References

External Documentation

Internal Documentation

Related FSDs

13. 🎓 Appendix: Why Not Build This Ourselves?

Effort Estimate for Internal Session Replay

14. ✅ Approval & Sign-Off